Personal Information We Collect

We collect the information you provide when using our website, creating an account, or requesting a service.

• Full name: to identify you and provide a personalized service.
• Email and phone number: to contact you about orders or questions and connect them to your customer profile.
• Location and address: to pick up and deliver your items.
• Body measurements: to work on your tailoring and alteration requests accurately.
• Clothing preferences: to help us tailor and alter your clothes in a way that matches your expectations.
• We do not collect sensitive financial data; payment is handled after delivery or through CliQ when available.

How We Use Information

We use collected information to provide our service and improve your experience.

• Processing orders and delivering requested services.
• Contacting you to respond to questions, suggestions, or complaints.
• Improving the website and user experience based on your feedback.
• Building your customer profile to store, review, and update measurements.
• Supporting pickup and delivery from and to your address.

Information Sharing

We do not share your personal information with third parties except when needed to provide the service or comply with the law.

• Service partners: we may share only the necessary information with partners such as dry-cleaning providers to ensure service quality.
• Legal compliance: we may disclose information if required by law or to protect our legal rights.

Information Protection

We are committed to protecting your personal information and use appropriate safeguards to prevent unauthorized access or disclosure.

User Rights

You may access, correct, or request deletion of your personal information through the contact methods available on the website.

Cookies

We may use cookies to improve browsing experience. You can adjust your browser settings to control cookie usage.

Policy Updates

We may update this policy from time to time. Any changes will be posted on this page, and we recommend reviewing it periodically.

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, you can contact us by email, phone, or the contact form on the Contact Us page.