Introduction

As more services move online, online clothing alteration has become increasingly important for customer convenience and faster service.

• Samer Jamal Tailoring, establishment registration number: 136176, issued on 28/07/2002.
• National establishment number: 100023487, located in Tla Al-Ali, managed by Ramzi Hasan.
• We introduced electronic tailoring to serve customers with ease, while providing practical guarantees that make the alteration experience safer and more comfortable.

Alteration Guarantee

When you use our online tailoring service, we commit to completing every alteration carefully, using reliable materials and suitable techniques.

• Whether the alteration is simple, such as shortening a garment, or more detailed, such as reshaping the fit, we work to deliver a result that meets your expectations.
• If you are not satisfied with the alteration, we will rework it free of charge, provided that you visit our shop in person so we can clearly understand the requested adjustment.

Responsibility for Garments

We take full responsibility for garments sent to us through the online service, handling each item carefully and keeping it in a safe environment throughout the alteration process.

• We document the garment condition before starting any alteration and record the necessary details to reduce unwanted changes.
• If damage or an issue occurs during alteration, we commit to repairing the damage or providing fair financial compensation.
• If a purchase invoice is available, compensation is calculated based on the invoice value while considering the time lost.
• If no invoice is available, the garment value is estimated objectively by one of our specialists to ensure fair compensation.

Loss Prevention Guarantee

We understand the concern that may come with sending garments through an online service, so we use clear tracking procedures from pickup to delivery.

• Each item receives a unique reference number used to track it throughout the work stages.
• If an item is lost, which is extremely rare, we take full responsibility and work quickly to compensate you.

Quality and Advanced Techniques

We rely on modern tools and techniques to provide high-quality alterations, selecting threads, buttons, and other materials carefully to ensure durable results.

Fast Complaint Response

Fast and effective communication is a core part of our philosophy. If you face any issue, our customer support team is ready to review it and resolve it professionally.

Extended Guarantee

We provide an extended guarantee on work completed through our online service, reflecting our commitment to quality and customer comfort.

• Alteration guarantee: 3 days from delivery for any needed follow-up adjustment free of charge if the issue is related to the alteration.
• Tailoring guarantee: one full year for tailoring work depending on the garment and case, reviewed professionally and fairly.

Reporting Damage or Loss

If any item is damaged or lost, please visit Samer Jamal Tailoring in Tla Al-Ali directly, or contact us at 0796774980 to file a complaint.

• Our team will review your case and handle it quickly and professionally to provide the suitable compensation or solution.

Re-alteration

If an item altered through Samer Tailor is not completed as expected, you may request a free re-alteration through clear and convenient options.

• Visit the shop directly: you can visit Samer Tailor in Tla Al-Ali, and we will rework your request free of charge to meet your expectations.
• Contact us: call 0796774980 to review the case and schedule a time, with an in-person shop visit required to understand the requested alteration accurately.

Closing Commitment

At Samer Tailor, our guarantees are not just promises. They are a practical commitment to a comfortable, safe online tailoring experience that protects your trust in us.

• Dear customer, remember: your satisfaction is our priority, and we work with passion.